Privacy Policy

This Privacy Policy outlines our commitment to safeguarding your privacy, the collection and usage of your information, and how we protect your data. We may periodically update this policy to align with legal changes and improvements to our services. Any updates will be posted on our website.

By using our platform, products, and website services, you signify your understanding and consent to the collection and use of your information as described in this Privacy Policy.

2. INFORMATION COLLECTION

As part of our ongoing relationship with you, we gather customer data, which falls into two categories: Personal Information and Non-Personal Information.

Personal Information includes data that can directly identify an individual, such as name, gender, date of birth, address, contact details, and proof of identification. It also encompasses information related to your interactions with our services and network performance data.

Non-Personal Information consists of data that does not identify you individually, such as statistical and analytical data, and anonymous, aggregated reports.

We may also request updates to your Personal Information from time to time. Failure to provide required Personal Information may impact our ability to provide you with certain products and services or limit your participation in our events and promotions. We may use cookies and similar technologies to enhance your experience and record your preferences with your consent.

3. USE OF INFORMATION

We use customer data for various purposes, including:

1. Providing ecommerce services and customer support.
2. Enhancing your user experience by tailoring content to your preferences.
3. Communicating relevant services and advisories.
4. Complying with legal requirements and processes related to safety, security, and public service.
5. Processing data for statistical, analytical, and research purposes.
6. We may use your Personal Information when required by law, legal processes, or to prevent imminent harm to public security.
7. Third parties, such as payment gateways and service providers, may process customer data on our behalf, strictly for contracted purposes, and under appropriate safeguards.

4. DISCLOSURE OF INFORMATION

We may share Personally Identifiable Information under the following circumstances:

1. With third-party service providers who maintain the confidentiality of your information.
2. When you enter a promotion or contest sponsored by a third party.
3. In accordance with your preferences, such as receiving promotional materials from third-party partners.
4. For legal reasons, including subpoenas, law enforcement assistance, and protection of our rights and users.
5. In the event of a business transfer or disposition, your information may be shared with the acquiring entity.

5. RIGHT TO OPT-OUT

Email Policy: You have the right to opt-out of our email services by following the unsubscribe instructions in the emails you receive.

User Registration: You can modify your user registration details or request deletion by contacting us. We may retain information for fraud prevention.

Please note that certain service-related communications may continue, regardless of your opt-out preferences.

6. PROTECTION OF DATA

We prioritize the security and confidentiality of your data. We employ physical, electronic, and procedural safeguards to protect customer data, including encryption, firewalls, and access controls. Your information is only accessible to authorized personnel bound by strict confidentiality agreements.

We retain your data for as long as necessary to fulfill its intended purpose and for legal or tax requirements. When disposing of data, we ensure it is properly deleted and inaccessible to the public.

7. CONTACT US

For any questions or concerns, please contact us:

Email: info@zerospace.ae