Frequently Asked Questions
Orders, delivery, payment, returns and our products – answers for customers across the UAE.
Orders
How do I place an order?
Add the products you want to your cart, click Checkout, fill in your name, phone number and delivery address and confirm the order. You will see your order number on the thank-you page.
Can I order on WhatsApp?
Yes. Send the product name, colour and your address to +971 54 598 2208 and we will confirm your order by message.
Can I change or cancel my order?
Message us on WhatsApp as soon as possible with your order number. If the order has not been sent yet, we can change or cancel it.
Delivery
Where do you deliver?
We deliver to all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
How long does delivery take?
Delivery takes 1–3 days.
How much is delivery?
Delivery is free on every order across the UAE. All details are on our Shipping & Delivery page.
How can I track my order?
Open Track Order and enter your order number and the phone number you used at checkout, or ask us on WhatsApp.
Payment
Which payment methods do you accept?
At the moment we accept Cash on Delivery: you pay the courier in cash when your parcel arrives. See our Terms & Conditions.
Returns & Refunds
Can I return a product?
Yes, within 7 days of delivery. Contact us on WhatsApp or at info@zerospace.ae with your order number and we will share the return address.
Will I get a full refund?
Unused products in perfect condition get a full refund. If a product has been opened, used or damaged, we check it when it reaches us and tell you how much can be refunded.
Who pays for return delivery?
The cost of sending a product back to us is paid by the customer. See our return policy.
Products
What are ZeroSpace bottles made of?
Our bottles, flasks, mugs and lunch boxes are made of 304 food-grade stainless steel and are BPA free.
How long do drinks stay hot or cold?
Our insulated water bottles and the vacuum flask keep drinks cold for up to 24 hours and hot for up to 12 hours. The travel coffee mug keeps coffee hot for 6 hours and cold drinks cold for 12 hours.
Which bottle size should I choose?
500ml for children and school bags, 750ml for a slim flask in a handbag, 1 litre for everyday office and gym use, and 1200ml for long days outdoors. See all water bottles.
Can I wash the products in a dishwasher?
We recommend washing by hand with warm soapy water and a soft brush. Hand washing protects the colour coating and the lid seals.
Can I put a bottle or lunch box in the microwave or freezer?
No. Stainless steel must never go in a microwave, and freezing can damage the vacuum insulation. Move food to a microwave-safe plate before heating.
Are ZeroSpace products also on Amazon?
Yes, ZeroSpace also has a store on Amazon.ae. Ordering here gives you free delivery and Cash on Delivery directly from us.
No questions match your search. Ask us on WhatsApp
Still can't find what you need?
Contact us — WhatsApp +971 54 598 2208 or email info@zerospace.ae.